This is the FAQ page for order-related & general questions. If you have other questions, please just send it to email@example.com
Please verified your charger properly connected now. When the charging process starts, the charger LED turns red. Once the battery is charged, the LED turns green. If the issue persists, we recommend charging the battery for 6-8 hours. Then please measure your battery voltage. Remember to share us the test result.
An Error 22 on the LCD display often indicates a throttle issue. On an LED display, Pedal Assist Level will flash to display an Error 22. We recommend a thorough inspection of your throttle and throttle cable. If the issue persists, please contact our support team for help.
The throttle works as normal but no pedal assist. I am not receiving any error codes on the display.
If still no response from pedal assist mode, proceed to unplug and plug the sensor cable. If the issue persists, please perform a factory reset.
Be sure your LCD shows no Error Codes. Then please push and hold the "-" assist button for 3 seconds. The motor should spin slowly at walking speed. If there's still no response there might be an issue with the brake sensor cable.. Please unplug the brake sensor cable. If the issue persists, please contact our support team for help.
This is almost always the result of the motor may be disconnected. First check all of the connections. Then disconnect and reconnect the connectors. When the cables are disconnected, check for debris, moisture, or corrosion. You may use compressed air to clean them out as well. If the issue persists, please contact our support team for help.
An Error 025 on the LCD display often indicates a brake issue. On an LED display, Pedal Assist Level will flash to display an Error 025. Error 25 when the lever is depressed at boot-up proves that the cable/switch CAN work properly.
Boot it up again holding the brake - no error code - The brake cable is broken Boot it up again holding the brake - error code come out- brake still doesn't stop the motor - The brake cable is broken
We reserve the rights to make modifications in the interest of delivering a better product to you. Since our first launch we have made tweaks and refinement to our eBike. We are continuously making improvement to the bike as we move towards production, so the bike you received might be slightly different but only better.
No. All the models of Wallke ebikes comply with the specifications of the US law and you do not need a license to ride it.
The #SN is on the underside pf a bottom bracket or the frame head tube.
Be sure to write down the serial number of your electric bike. We suggest registering your bike with bike index or 529 Garage.
Two keys are supplied to unlock and lock the battery. Each set of keys are unique. Please keep your key and its spare in a safe place. We don't have copy keys for sold eBike.
Yes, we do. Please send your customisation requests to firstname.lastname@example.org, we will give you our quote. Thank you.
We are available to assist you Monday - Saturday. All emails are returned within 24 hours. If this is a weekend, we will get back to you on Monday.
If for some reason you didn't receive our reply email within 48 hours, please kindly check your spam folder.
An Error code on the LCD display often indicates an electric component issue. This is almost always the result of a poor connection. First check all of the connections.
If the problem persists, please contact us for guidance.
I want to have the dropdown cart displayed automatically every time clients hover over it (instead of clicking on it). Is it possible?
Yes, we have a setting for you to switch between these two options: Display on Hover and Display on Click.
No. You likely cannot bring the battery. Airlines have strict safety limits for the size battery you can bring on a plane.
I notice that the images used in the theme are all portrait. Will that be a problem if I use square images for our products? How will they be displayed in the theme?
That is not a problem. You just need to modify the width/height ratio in theme settings.
IP65. All of our waterproof wires & connectors are strictly according to the CE Rohs ISO9001 Waterproof IP65 regulations.
Unable to find satisfactory answers ? Contact Support