If you did not purchase additional protection, your e-bike is covered by a standard 1-year warranty. For warranty requests, please fill out the form below:

Xcotton Shipping Protection (Parcel Insurance)

If you purchased Shipping Protection and need to file a claim, you may contact Xcotton through any of the following methods:

1. Open the email titled “Xcotton Shipping Protection Placed Successfully” and click the claim/report link inside the email.
2. Submit your claim directly through the following portal:
   https://sp.xcottons.com/parcel#/parcel/parcel-login
3. Contact Xcotton support by email:
   support@xcottons.com

Xcotton Product Protection (Extended Warranty)

If you purchased Product Protection and need to file a claim, you may contact Xcotton through any of the following methods:

1. Open the email titled “Xcotton Product Protection Placed Successfully” and click the claim/report link inside the email.
2. Submit your claim directly through the following portal:
   https://sp.xcottons.com/parcel#/productProtection/protection-login
3. Contact Xcotton support by email:
   support@xcottons.com