Contact Us
⚠️ Fraud Warning
WALLKE only communicates through official channels:
- Emails from @wallkeebike.com
- Our official website: www.wallkeebike.com、www.wallkeebike.eu
Please do not trust third-party sellers, unknown phone numbers, or unofficial websites claiming to be WALLKE. If you receive suspicious messages, emails, or calls, contact us immediately at sales@wallkeebike.com.
Your safety is our priority.
Disclaimer: WALLKE shall not be held responsible for any losses, damages, or consequences resulting from purchases, communications, or interactions made through unauthorized or fraudulent sources. Customers are advised to verify the authenticity of the source before making any transactions.
We’re here to help with any questions or concerns you may have. Your feedback is important, and we welcome your comments and suggestions.
Before submitting your inquiry, you may find quick solutions in the following resources:
- Troubleshooting Guide: Step-by-step instructions for common technical issues.
- Test Ride: Learn how to get the best performance and comfort from your ride.
- Customer Reviews & Experiences: See how other riders solved similar issues and shared helpful advice.
- Product Manuals & Guides: Download user manuals and technical guides for your model.
To help us address your inquiry as efficiently as possible, please provide:
- Order ID
- EBike Serial Number (located on the neck above the forks, labeled as #SN)
- Problem Type (Shipping, Warranty, Technical Support, or Other)
- Relevant Photos or Videos (if applicable)
- A Detailed Description of the Issue
If you don’t receive a response within 48 hours, please check your spam folder.
Thank you for your patience—we look forward to assisting you!