Our electric bicycles are 85%-90% pre-assembled. You only need to install the front wheel, handlebars, pedals and some accessories to ride. The installation tools and user manual are included with the vehicle.

All electric system components have basic waterproof performance and can cope with daily light rain riding. However, it is not recommended to use them for a long time in heavy rain or wading environments to prevent damage.

The range varies depending on different models, riding modes (pure electric/assisted), road conditions, wind speed, rider weight and other factors. For a rough range, refer to the data marked on each model, for example, a single battery can reach 40-90 miles, and a dual battery can last longer.

Our batteries and electronic control systems have passed multiple international certifications such as UL, CE, TUV, etc., and meet safety standards.

After placing an order, you will receive an Order Confirmation Email. We prioritize processing orders from customers who reply with "Confirm." For orders without a reply ("low-risk orders"), we will automatically consider the order confirmed and arrange shipment within 3 business days. Pre-sale orders will be shipped according to the estimated shipping date indicated on the product page. Delivery time varies by region and is typically 3–10 business days.

Currently, Wallke E-bikes are mainly sold directly on the official website, and there are no offline stores. Test rides are now available—check out the details and sign up at https://wallkeebike.com/pages/test-rides

Yes, we provide a 1-year limited warranty for all electric bicycles, covering major electrical systems and structural components. For detailed warranty terms and conditions, please refer to our warranty policy page.

Support interest-free installment services such as Klarna and Shop Pay Installments, up to 12 installments.

Please refer to the troubleshooting guide in the user manual first. If you cannot solve the problem yourself, you can contact our customer service team. Most problems support remote guidance or provide accessories for repair.

Please avoid storing it for a long time after it is exhausted. It is recommended to charge it at least once a month to keep the battery active even if it is not used for a long time.

The PAS (pedal assist) mode requires pedaling to trigger the motor assistance, and the throttle mode can be accelerated directly by twisting the handlebar with the right hand. It is recommended to switch between them according to actual needs after proficiency in operation.

You can ride short distances in light rain, but please avoid heavy rain and waterlogged roads. After use, it should be wiped dry in time to extend the service life.

Yes, some models (such as H9 AWD, X3 Pro Max) are equipped with dual battery systems, which bring longer battery life and stronger power.

AWD (All-Wheel Drive) refers to the independent drive of the front and rear dual motors, which can greatly improve the climbing force, stability and the ability to pass through complex terrain, and is suitable for off-road and heavy-load scenarios.

Equipped with a powerful dual motor system and high torque output, it can easily handle steep slopes of up to 40° or more (subject to the specific model marking).