We Hear You, and We Are Continuously Improving

To every Wallke rider – past, present, or future:

We have been closely following recent discussions about Wallke across various platforms.

Thank you to everyone who has shared their experience – whether positive or critical.

Your feedback matters greatly to us and is directly driving us to continuously improve our products and services.

We don’t want to stop at verbal explanations. Instead, we want to clearly show you the concrete actions we are taking:

1. Faster customer service response times & better support experience
   • – Continuously expanding our customer service team
   • – Optimizing response time across all channels to 24–48 hours (business days)
2. Building a more efficient dedicated support channel

   We are setting up a dedicated support channel to handle specific user issues more quickly and effectively, reducing friction.

   At the same time, we have established a dedicated feedback email address: service@wallkeebike.com

   For any unresolved after‑sales issues you have encountered before, we will assign a dedicated person to follow up and provide a clear solution.

3. Greater transparency in after‑sales policies
   • – Making our after‑sales policies clearer and easier to understand, reducing misunderstandings
4. Continuous product iteration based on user feedback

   We are constantly improving our products based on real‑world riding feedback.

   Every product update is a response to your voice.

Our product philosophy

Wallke's design has always revolved around one core idea: range, power, and real‑world reliability.

This means it may not be the lightest or the cheapest option.

We understand that it is not for everyone.

What you can expect

We will keep improving, and we will let our actions speak for themselves.

If you have any feedback or need support, please reach out to us through official channels (email: service@wallkeebike.com, DM our social accounts, or submit an issue here).

If you already have riding experience with our bikes – whether you are satisfied or see room for improvement – your honest sharing will help other riders make better choices.

We won't ask for blind trust.
Step by step, we will rebuild that trust.

– The Wallke Team