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Important Terms for Your Service & Shipping Fee Payment

Please read these terms carefully before completing your payment. By purchasing this item, you acknowledge, understand, and agree to the following conditions:

1. Nature of This Transaction

This is a non-refundable service payment link created for two specific purposes as agreed upon with our Customer Service team:

Scenario A: Product Upgrade or Exchange Fee (Price Difference)
Scenario B: Shipping & Handling Fee for Replacement Parts

This transaction DOES NOT involve the shipment of a new, separate product. The "product" you are purchasing here is the service of modifying your original order or the service of shipping replacement parts.

2. Detailed Terms for Scenario A: Product Upgrade or Exchange Fee

Purpose: This payment covers the price difference required to upgrade a product, exchange an item, or apply a custom modification to your original, existing order (identified by Order Number #XXXXX, as confirmed with our support team).
Fulfillment Process:
- Upon successful completion of this payment, our customer service team will manually update your original order in our system to reflect the agreed-upon upgrade or exchange.
- The upgraded or exchanged product will be shipped as part of your original order. You will not receive a separate shipment or tracking number from this price-difference transaction.
- All shipping and tracking information will be associated with your original order number.
Your Acknowledgment: You explicitly agree that this payment is for a modification service to your original order. You understand that no physical item will be shipped under a new order number created by this transaction. You agree not to file a "Product Not Received" dispute or chargeback for this specific transaction, as fulfillment is completed by modifying and shipping the product under your original order number. Proof of fulfillment will be the shipping and delivery confirmation of the upgraded product under the original order.

3. Detailed Terms for Scenario B: Shipping & Handling Fee for Replacement Parts

Purpose: This payment covers the shipping and handling costs for sending replacement parts for your original order, as determined and agreed upon with our after-sales support team.
Fulfillment Process:
- Once this shipping fee is paid, our warehouse will process and ship the agreed-upon replacement parts.
- These parts will be sent to the address associated with your original order unless otherwise specified and confirmed in writing with our support team.
- A new tracking number for the shipment of these parts will be provided to you, linked to your original support ticket or order number for reference.
Your Acknowledgment: You understand that this payment is solely for the cost of shipping and handling. The parts themselves are provided as part of our after-sales service for your original purchase. You agree that the successful delivery of the replacement parts, confirmed by the tracking number, constitutes full completion of this transaction.

4. Final Agreement and Dispute Resolution

By completing this payment, you confirm that you have communicated with our customer service team and agree to the solution provided for your original order. You accept that this transaction is a service fee and is fulfilled as described above. Any disputes claiming "Product Not Received" for this service fee transaction will be contested by providing evidence of your original order's modification, the shipment of the upgraded product, or the shipment of the replacement parts, along with your agreement to these terms at the time of purchase.

User-Friendly FAQ

Q1: What is this payment link for? This is a special link for two situations:

Paying a price difference to upgrade or change an item in an order you've already placed.
Paying for the shipping cost to have replacement parts sent to you.

Important: You are not buying a new product with this link. You are paying for a service related to your original order.

Q2: I'm paying a price difference for an upgrade. What happens next? Will I get a new product from this payment? No, you will not receive a separate product from this payment. Here's the process:

You complete the payment for the price difference.
Our team updates your original order with the upgraded product you chose.
The upgraded product is shipped as part of your original order.
By paying, you agree that the "product" you're receiving is the upgrade itself, which is fulfilled within your original order. You will not receive a second shipment from this payment link.

Q3: I'm paying for shipping on replacement parts. What happens next?

You complete the payment for the shipping fee.
Our warehouse ships the replacement parts you discussed with our after-sales team.
We will send you a new tracking number for this parts shipment.
The delivery of these parts completes this transaction.

Q4: Why is this important? How does it protect me? This process ensures everything is officially linked to your original order. By handling it this way, we can clearly track your upgrade or part replacement. It also helps us prevent fraud.

Crucially, you must understand that if you pay for a price difference here, you cannot claim you "did not receive a product" for this specific payment, because the fulfillment is the upgrade to your main order. We will use the shipping confirmation of your upgraded original order to resolve any such disputes.

If you have any questions, please contact our customer service team before making this payment.

FAQs

Does the Ebike need to be assembled when it arrives?

Our electric bicycles are 85%-90% pre-assembled. You only need to install the front wheel, handlebars, pedals and some accessories to ride. The installation tools and user manual are included with the vehicle.

Are your electric bicycles waterproof?

All electric system components have basic waterproof performance and can cope with daily light rain riding. However, it is not recommended to use them for a long time in heavy rain or wading environments to prevent damage.

How much riding range can be achieved?

The range varies depending on different models, riding modes (pure electric/assisted), road conditions, wind speed, rider weight and other factors. For a rough range, refer to the data marked on each model, for example, a single battery can reach 40-90 miles, and a dual battery can last longer.

Is the electric system certified?

Our batteries and electronic control systems have passed multiple international certifications such as UL, CE, TUV, etc., and meet safety standards.

How long does it take to ship after purchase?

After placing an order, you will receive an Order Confirmation Email. We prioritize processing orders from customers who reply with "Confirm." For orders without a reply ("low-risk orders"), we will automatically consider the order confirmed and arrange shipment within 3 business days. Pre-sale orders will be shipped according to the estimated shipping date indicated on the product page. Delivery time varies by region and is typically 3–10 business days.

Are there test rides or stores?

Currently, Wallke E-bikes are mainly sold directly on the official website, and there are no offline stores. Test rides are now available—check out the details and sign up at https://wallkeebike.com/pages/test-rides

Is warranty provided after purchase?

Yes, we provide a 1-year limited warranty for all electric bicycles, covering major electrical systems and structural components. For detailed warranty terms and conditions, please refer to our warranty policy page.

Can I pay in installments?

Support interest-free installment services such as Klarna and Shop Pay Installments, up to 12 installments.

What if the Ebike fails?

Please refer to the troubleshooting guide in the user manual first. If you cannot solve the problem yourself, you can contact our customer service team. Most problems support remote guidance or provide accessories for repair.

What are the precautions for battery maintenance?

Please avoid storing it for a long time after it is exhausted. It is recommended to charge it at least once a month to keep the battery active even if it is not used for a long time.

How to use the PAS and throttle of an electric vehicle correctly?

The PAS (pedal assist) mode requires pedaling to trigger the motor assistance, and the throttle mode can be accelerated directly by twisting the handlebar with the right hand. It is recommended to switch between them according to actual needs after proficiency in operation.

Can Ebike be ridden in rainy days?

You can ride short distances in light rain, but please avoid heavy rain and waterlogged roads. After use, it should be wiped dry in time to extend the service life.

Does your Ebike support dual battery system?

Yes, some models (such as H9 AWD, X3 Pro Max) are equipped with dual battery systems, which bring longer battery life and stronger power.

What is AWD (dual drive)? What are its advantages?

AWD (All-Wheel Drive) refers to the independent drive of the front and rear dual motors, which can greatly improve the climbing force, stability and the ability to pass through complex terrain, and is suitable for off-road and heavy-load scenarios.

Can Ebike go uphill? How steep a slope can it handle?

Equipped with a powerful dual motor system and high torque output, it can easily handle steep slopes of up to 40° or more (subject to the specific model marking).