Warranty Policy

Warranty & Protection Overview: All our eBikes come with a standard Manufacturer Warranty to cover basic quality issues. For enhanced and extended coverage—including accidental damage, power surges, and post-warranty mechanical/electrical failures etc.—we highly recommend purchasing the optional Xcotton Product Protection at checkout. Please read Section 6 for detailed Xcotton coverage terms.

1. Warranty Overview

Every Wallke E-bike is covered under our 1-Year Warranty for the original owner. Warranty coverage is provided in accordance with the terms and conditions and begins on the date of delivery.

⚠️ Important Warranty Limitations:
  • Non-Transferable: The warranty applies ONLY to the original purchaser and cannot be transferred to subsequent owners. A valid Order ID is required.
  • Geographic Limits: Warranty parts will only be shipped within the continental United States, Canada, or European Union countries. If the bike was exported, parts will only be sent to the original delivery country.
  • Labor Costs: Wallke provides replacement parts and covers shipping costs for those parts. The customer is solely responsible for any labor costs associated with installing the components.
  • Pre-Owned or Resold Bikes: Warranty coverage does not apply to any second-hand or resold Wallke E-bike. Customers are responsible for all costs related to parts, labor, and shipping for such bikes.

2. Warranty Coverage Details

Wallke offers a one-year limited warranty for components, effective from the delivery date.

Note: This warranty covers manufacturing issues; normal wear and tear or damage from misuse are not included.

Category Covered Components
Electrical Parts Motor, Controller, LCD Display (excluding water damage), Wiring Harness, Throttle, Pedal Assist Sensor (PAS), and Lights.
Core Mechanical Frame, Front Forks, Stem, Handlebars, Headset, Seat Post, Saddle, Bottom Bracket, Crankset, Pedals, Rims, Wheel Hub, Freewheel, Cassette, Derailleur, Shifter, and Kickstand.
Battery Lithium-ion battery (See Section 3 for specific battery terms and degradation allowances).

* Note: The components listed above include but are not limited to the items mentioned. Other unlisted parts may also exist. If you are unsure whether a specific part is covered, please contact our after-sales support department for confirmation.

3. Specific Battery Warranty Terms

The battery is covered for 1 year against manufacturing defects. However, lithium-ion batteries naturally degrade over time. Please review the specific conditions below:

Condition Policy Description
Normal Degradation Lithium-ion batteries naturally lose capacity over time. For example, a capacity drop of up to 30% within the first year (or 500 charge cycles) is generally considered normal wear and tear and is NOT covered under warranty. Actual degradation may vary depending on the specific battery model, usage habits, and environmental factors.
Warranty Void Actions The battery warranty will be immediately voided if the battery is:
  • Charged with a non-Wallke or unapproved charger.
  • Left completely discharged (empty) for more than 30 days, causing deep discharge damage.
  • Stored in extreme temperatures (below freezing or above 100°F/38°C) for prolonged periods.
  • Tampered with, dropped, or subjected to water ingress (seal broken).

4. Warranty Exclusions (What is NOT Covered)

The 1-Year Limited Warranty does not cover the following scenarios or components. (Note: The following list includes but is not limited to the items mentioned. Other unlisted wear and tear parts or misuse scenarios may also exist. Please contact our support team for confirmation.)

Exclusion Category Details & Examples
Wear & Tear Parts (Consumables) Consumables and normal wear and tear parts are not covered. This includes but is not limited to: Tires, inner tubes, brake pads, brake rotors, cables and housing, grips, chain, spokes, saddle covering, and plastic components.
Improper Assembly & Maintenance Damage caused by improper assembly out of the box (e.g., stripped pedal threads, stripped crank arms), lack of regular maintenance, riding with loose bolts, or improper tire pressure causing rim damage.
Improper Use & Abuse Damage caused by extreme sports, stunts, jumping, racing, commercial use (e.g., rentals, deliveries, unless explicitly approved), or exceeding the maximum weight capacity of the e-bike.
Water & Environmental Damage Damage resulting from riding in deep water, heavy rain, leaving the bike exposed to the elements, using a high-pressure washer, or exposure to salt water/corrosive environments. Rust and corrosion are not covered.
Unauthorized Modifications Any modifications to the electrical system, splicing wires, modifying the controller, altering the frame, or installing third-party motors, batteries, or chargers.
Accidents & Human Error Damage caused by traffic accidents, collisions, dropping the bike, or mishandling.
Cosmetic Damage Scratches, dents, fading paint, or cosmetic damage caused by daily use, human factors, or improper storage.
Free Gifts Gifts, giveaways, or promotional items are not covered under warranty and cannot be used as grounds for requesting a return or replacement.

5. How to File a Warranty Claim

To ensure a fast and accurate resolution, please follow our standardized claim process. Customers must cooperate with our technical support team to perform basic troubleshooting steps before any replacement parts are issued.

Step Action Required
Step 1: Basic Troubleshooting Before contacting us, please perform basic troubleshooting steps (such as checking cable connections or consulting the manual/FAQ). You must document the issue by taking clear photos or a short video demonstrating the defect. Wallke will not replace any part without visual evidence of the issue.
Step 2: Submit Claim Please fill out our warranty claim form or send an email to sales@wallkeebike.com. Be sure to include your Order ID, a detailed description of the issue, and the photos/videos taken in Step 1.
Step 3: Resolution Our technical team will review your claim within 24-48 hours. Once the faulty component is identified and confirmed as a manufacturing defect, Wallke will ship the replacement part free of charge.

6. Xcotton Product Protection (Purchase separately)

Please Note: Xcotton Product Protection is an optional service and must be purchased additionally at checkout.
The coverage listed below represents only a partial scope of possible protection. For the avoidance of doubt, the specific covered items are subject to your "Xcotton Product Protection Placed Successfully" Email to be eligible for Services as Covered Breakdowns. For the complete terms and conditions, please visit: Xcotton Product Protection Terms. The latest content listed on the official Xcotton website shall prevail.

Covered Breakdown Effective Time Claims Limit of Indemnity
Mechanical/Electrical Failures:
The Covered Product fails to perform as the manufacturer intended during normal usage due to structural or operational failure(s) caused by defects in materials or workmanship. 		Begins after the Manufacturer's Warranty Expires Unlimited Aggregate Limit:
The purchase value of the protected item
Accidental Damage from Handling (“ADH”):
The Covered Product fails to perform as the manufacturer intended due to accidental damage from handling during normal usage, such as accidental drops or liquid spills or submersions. During the claims process, ADH coverage requires an explanation of where, when, and how the accidental damage occurred. Failure to provide this information may result in claim denial. 		Begins on the Date of Shipment in Merchant’s system Unlimited Aggregate Limit:
The purchase value of the protected item
Power Surge:
The Covered Product fails to perform as the manufacturer intended during normal usage due to structural or operational failure(s) caused by a power surge. 		Begins on the Date of Shipment in Merchant’s system Unlimited Aggregate Limit:
The purchase value of the protected item

7. General Terms & Conditions

Shipping Damage IMMEDIATELY inspect your product(s) upon arrival. Shipping damage must be reported to Wallke within 7 days of delivery. Claims after 7 days will not be accepted. Please retain all original packaging materials for carrier inspection.
Liability Disclaimer You are responsible for your own actions while using an electric bike. Wallke Ebike is not responsible nor liable for any accidents, injuries, or property damage (whether caused by you or others) that may occur during your use.
Credit Card Chargebacks If a credit card chargeback of any amount is initiated on an order and the customer is still in possession of the product(s), the warranty will be immediately suspended until the chargeback is fully resolved and canceled.
Customer Conduct We pride ourselves on providing respectful customer support and request the same courtesy. We maintain a zero-tolerance policy for abusive, threatening, or vulgar language directed at our staff. In such events, we reserve the right to refuse service, void warranties, or terminate accounts at our sole discretion.