Please feel free to share your issue here. We will prioritize verification, assign a dedicated agent to follow up, and work quickly to provide you with a satisfactory solution.

First Name *

Last Name *

Active Email Address *

Phone Number *

Please select the type of issue you are experiencing: *

Pre-sales consultation related issue
Post-order logistics/shipping issue
E-bike / Parts usage issues & after-sales support

Related model / accessory name *

Please briefly describe your question or concern *

Upload images if any (optional)

Choose file or drag here

Supported format: JPG, JPEG, PNG, GIF, SVG.

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Order number *

Tracking number *

Please describe the logistics issue in detail *

Purchase channel *

Order number *

Photos of the product / model *

Choose file or drag here

Supported format: JPG, JPEG, PNG, GIF, SVG.

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Description of the issue or dissatisfaction *

Upload photos / videos of the issue (optional)

Choose file or drag here

Supported format: JPG, JPEG, PNG, GIF, SVG.

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Delivery address *

Honest Feedback & Suggestions *

Please feel free to share your overall experience, any dissatisfaction, or suggestions regarding our products, after-sales service, or customer support.

Thanks for sharing your thoughts with us!

Thank you for getting in touch. We value your feedback and will respond within 24–48 hours.

Have a great day!

Thanks for sharing your thoughts with us!

Thank you for getting in touch. We value your feedback and will respond within 24–48 hours.

Have a great day!

Wallke User Experience & Support Request Form

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