CONTACT US

Please feel free to contact us if you have any qustions. Your comments and suggestions are welcome!

If your question has to do with your order, please include your order number.

Order ID: You can find this in the order history of the account the purchase was made through.

please contact our service department at the below email. Please attach any relevant videos or photos showing your issue so the specialists can best assist you.

Please attention that Wallke ebike have several sales channels now. Each sales channel has their own order list and cover their own after service, including the warranty service, return service and all .

Choose the right one to get connected! Or could not get the answers!

Website Service Email: sales@wallkeebike.com
Amazon Service Email: info@wallkeebike.com

If you’ve already submitted an inquiry, be assured that we are working diligently to respond (within 24 hours).

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For any inquiries, please submit a Customer Support Form

Website Service Email: sales@wallkeebike.com
Amazon Service Email: info@wallkeebike.com