Please feel free to contact us if you have any questions. Your comments and suggestions are welcome!


Having difficulty making a credit card payment for order placed. Click here to know more. 

If your question has to do with your order, please include your Order number, and eBike serial number.  If you want to modify or cancel your order, please input *Urgent Order* in your email.

eBike serial numbers: Each bike has a serial number stamped on the frame. The #SN is on the neck above the forks. 

Order ID: You can find this in the order history of the account the purchase was made through.

Please contact our service department at the below email. Please attach any relevant videos or photos showing your issue so the specialists can best assist you.

Please attention that Wallke electric bike has several sales channels now. Each sales channel has its order list and covers its own after service, including the warranty service, return service, and all.

Choose the right one to get connected! Or could not get the answers! If you’ve already submitted an inquiry, be assured that we are working diligently to respond (within 24 hours). 

Website Service Email: 
Amazon Service Email:
Phone: +1(323) 841-3459

Note: If for some reason you didn't receive our reply email within 48 hours, please kindly check your spam folder