CONTACT US
Thank you for reaching out to us!
We’re here to assist you with any questions or concerns you may have. Your feedback is invaluable, and we welcome your comments and suggestions.
To ensure we address your inquiry as efficiently as possible, please provide the following information:
1. Order ID
2. Bike Serial Number (located on the neck above the forks; labeled as #SN)
3. Problem Type (Shipping, Warranty, Technical Support, or Other)
4. Relevant Photos and Videos (if applicable)
5. Detailed Description of the Issue
Please note: If you do not receive a response from us within 48 hours, kindly check your spam folder.
We appreciate your patience and look forward to helping you!
Platform
Please note that Wallke eBikes now have several sales channels available. Choose the right one to get connected!
Wallke Europe Purchases
If you purchased your Wallke ebike from the Wallke Europe website, we recommend contacting our Customer Service Team at service@wallkeebike.eu for prompt assistance.
Amazon Purchases
For customers who bought their Wallke ebike through Amazon, we suggest reaching out to our Amazon Customer Service Team at info@wallkeebike.com for quick assistance.
Walmart Purchases
If your Wallke ebike was purchased on Walmart, please contact our Walmart Customer Service Team at Walmart xglieshengmaoyi@sina.com for timely support.
Alibaba Purchases
For those who acquired their Wallke ebike via Alibaba, we recommend emailing our Alibaba Customer Service Team at wallkeofficial@163.com for efficient assistance.
FAQS
This is the FAQ page for order-related & general questions.
1.What kind of payment method do you accept?
We accept Paypal and credit card payments, you can choose a method you like during checkout. In some case, your payment could be somehow denied at the checkout by our system in defense against possible credit card fraud. If you met this situation, please click here!
2. Why My Card Was Declined?
The most common reason for an unsuccessful card payment is that your bank has declined it. Please contact your bank, let them know it is you making this payment.Once they've confirmed this transaction, your next attempt should be successful. If all else fails, you can switch to your other credit/debit card. Besides, If you have a PayPal account, try to pay by PayPal.
3. What is the overall height of the bike when it is folded up?
I am trying to determine if it will fit in the back of our SUV. All our bikes fold into half for easy transportation and storage.
Folded: 39” L x 50” H x 34” / 99cm L x 127cm H x 86cm W
4. Will I receive the bike fully assembled?
The Wallke ebike will arrive at your doorstep 85% assembled. Unpacking and assembling will take about 10-20 minutes. All you have to do is mount the front wheel, handlebar, seat post, and pedals, and do a thorough check to ensure everything is tight.Fenders and rear rack will be preinstalled before packaging. You will find clear instructions and the necessary tools in the accessory box in your packaging. The process of assembled should not take longer than 25 minutes.
5. What kind of warranty does Wallke offer?
You can learn about our warranty by clicking here.
6. How long is shipping?
Please allow 1-2 business days to process your order after being placed online. Once the order is placed and delivery times will vary depending on where you live. About the detail of shipping, you can learn about our shipping policy by clicking -shipping policy
7. What if the products I received are damaged/defective?
If you receive a damaged/defective product, please fill in our customer support form to contact us or simply send an email tosales@wallkeebike.com. Please attach any relevant videos or photos showing your issue so the specialists can best assist you.
8. I am very interested in your bike but want to make sure it will fit me.
Maximum payload weight limit: 280lbs
Dimensions: 77” L x 47” H x 27” W 195cm L X 120cm H X 69cm W
Recommend rider heights: 5'5" - 6'4"
Looking for the Size Guide? Click here
9. Will the production bikes be exactly like the ones pictured?
We reserve the rights to make modifications in the interest of delivering a better product to you. Since our first launch we have made tweaks and refinement to our eBike. We are continuously making improvement to the bike as we move towards production, so the bike you received might be slightly different but only better.
10. Do I need a license to ride an ebike on road?
No. All the models of Wallke ebikes comply with the specifications of the US law and you do not need a license to ride it.
Chinese Mainland Company
Guangzhou Liesheng Trading Co., Ltd
Chinese Address
Room 203, No.188 Jianshe North Road, Huadu District, Guangzhou.
HongKong Company
Hong Kong Lit Shing Trading Limited
HongKong Address
ROOM4. 16/F. HO KING COMMERCIAL CENTRE,2-16 FAYUEN STREET, MONGKOK KOWLOON HONG KONG