CONTACT US

Please feel free to contact us if you have any questions. Your comments and suggestions are welcome!

NEED REPLACEMENT PARTS? PLEASE CLICK HERE. 

If your question has to do with your order, please include your order number and eBike serial numbers.

eBike serial numbers: Each bike has a serial number stamped on the frame.

Order ID: You can find this in the order history of the account the purchase was made through.

Please contact our service department at the below email. Please attach any relevant videos or photos showing your issue so the specialists can best assist you. 

Please attention that Wallke electric bike has several sales channels now. Each sales channel has its order list and covers its own after service, including the warranty service, return service, and all.

Choose the right one to get connected! Or could not get the answers! If you’ve already submitted an inquiry, be assured that we are working diligently to respond (within 24 hours). 

Note: If for some reason you didn't receive our reply email within 48 hours, please kindly check your spam folder. 

If you do not hear from us after 48 hrs, we may not have received your email. Please kindly contact us by sending message at wallkespeaking@outlook.com