Wallke offer free shipping, which is free everywhere within the lower 48 states. We are currently not shipping to Alaska、Hawaii or any territory or jurisdiction outside of the contiguous United States.
All orders are processed within standard processing in 1-2 business days via FedEx Ground.
For Future Shipping orders, the shipping month is listed on the product page. A delivery update is sent at the beginning of the shipping month with a more specific delivery timeframe.
The orders normally ship in 3-7 business days after receipt of order.
once the order is placed and delivery times will vary depending on where you live.
when your order has shipped, you will receive an email informing you of your package being shipped along with a tracking number.
*Please note, tracking can take around 24-48 hours to update after dispatch
If for any reason you don't receive this or for more shipping information, you can email to our Customer Care team (firstname.lastname@example.org) along with a description of the item and your order number.
Once we receive your email and assess the shipping information, we will be in contact with you immediately.
WILL I RECEIVE THE BIKE FULLY ASSEMBLED?
The Wallke ebike will arrive at your doorstep 85% assembled.
Unpacking and assembling will take about 10-15 minutes.
All you have to do is mount the front wheel and fender, handlebar, seat post, and pedals, and do a thorough check to ensure everything is tight.
You will find clear instructions and the necessary tools in the accessory box in your packaging. The process of assembled should not take longer than 10 minutes.