Wallke offers free shipping, which is free everywhere within the lower 48 states. We are currently not shipping to Alaska、Hawaii or any territory or jurisdiction outside of the contiguous United States.
Please allow 1-2 business days to process your order after being placed online. Tracking information will be sent to your email address once an order is shipped. If this time is exceeded, please contact our customer service at contact us form. For Future Shipping orders, the shipping month is listed on the product page. A delivery update is sent at the beginning of the shipping month with a more specific delivery timeframe.
COVID-19 Shipping Update
Due to an increased volume of packages, they are receiving, FedEx is currently greatly affected, the efficiency will be lower than normal. FedEx suggests that we can shift volume to an alternative provider. Our warehouse tried its best to maintain a good cooperative relationship with FedEx and UPS. We have signed an alternative shipping agreement with UPS to ship your items as soon as possible without waiting for FedEx Ground.
The package will be delivered around 5-12 business days. But now for COVID-19. It could happen many uncertain problems. We sincerely hope that you can receive the package soon.
When your order has shipped, you will receive an email informing you of your package being shipped along with a tracking number. If for any reason you don't receive this or for more shipping information, please contact our customer service team at firstname.lastname@example.org along with a description of the item and your order number.
*Please note, tracking can take around 24-48 hours to update after dispatch
Pick Up From The Warehouse In Chino CA
If you want to pick up the bike directly from our warehouse, you need to contact us to set up a pick-up date and time via email at email@example.com. You can click here to know more about it.
How do I select signature services?
Most orders are generally shipped without requiring a signature at delivery. If your package requires a signature, or if you are worried about leaving a package unattended on your doorstep, you can try leaving a note on your front door asking UPS to leave your package with a neighbor.
FedEx, UPS charges for U.S Express Package, U.S Ground, International Ground, and Express Services are as follows:
$5.25 per package (Signature Required)If you need these signature services, please let us know before ordering.
Will I receive the bike fully assembled?
The Wallke e-bike will arrive at your doorstep 85% assembled. Unpacking and assembling will take about 10-15 minutes. All you have to do is mount the front wheel and fender, handlebar, seat post, and pedals, and do a thorough check to ensure everything is tight. You will find clear instructions and the necessary tools in the accessory box in your packaging. The process of assembled should not take longer than 15 minutes.