SHIPPING POLICY

Shipping Area

We offer FREE SHIPPING on all eBike orders within the United States. Your eBike will be shipped from our California warehouse.

We are currently not shipping to FPOs, APOs, P.O. Boxes, Alaska, Hawaii or any territory or jurisdiction outside of the contiguous United States. 

Shipping Time

For in-stock order, please allow 1-2 business days to process your order after being placed online. Tracking information will be sent to your email address once an order is shipped. 

For Pre-order item, the shipping month is listed on the product page. We will share the shipping status and pre-order announcements on our blog.

If this time is exceeded, please contact our customer service at contact us form.

Delivery Times

The package will be delivered around 2-12 business days (except when the product being purchased is a pre-order). 

Check the below table to get a delivery estimate for your area. Actual shipping time depends on third party shipping company.

Regins Estimate Shipping Time (business days)
Pacific 2-5 
Rocky Mountains 3-6
Southwest 5-8
Northeast 7-10
Southeast 6-9
Mideast 5-8

 

COVID-19 Shipping Update
Due to an increased volume of packages, they are receiving, FedEx is currently greatly affected, the efficiency will be lower than normal. FedEx suggests that we can shift volume to an alternative provider. Our warehouse tried its best to maintain a good cooperative relationship with FedEx and UPS. 

Tracking Information

When your order has shipped, you will receive an email informing you of your package being shipped along with a tracking number. If for any reason you don't receive this or for more shipping information, please contact us along with  your order number.

Please note, tracking can take around 24-48 hours to update after dispatch 

Pick Up From The Warehouse In Chino CA

If you want to pick up the bike directly from our warehouse, you need to contact us to set up a pick-up date and time via email at sales@wallkeebike.com. You can click here to know more about it.

How do I select signature services?

Most orders are generally shipped without requiring a signature at delivery. If your package requires a signature, or if you are worried about leaving a package unattended on your doorstep, you can try leaving a note on your front door asking UPS to leave your package with a neighbor.

FedEx, UPS charges for U.S Express Package, U.S Ground, International Ground, and Express Services are as follows:

$5.25 per package (Signature Required)If you need these signature services, please let us know before ordering. 

Wallke is not responsible for lost or stolen merchandise that is the result of handling by a shipping carrier.

Will I receive the bike fully assembled?

The Wallke e-bike will arrive at your doorstep 85% assembled. Unpacking and assembling will take about 10-15 minutes. All you have to do is mount the front wheel and fender, handlebar, seat post, and pedals, and do a thorough check to ensure everything is tight. You will find clear instructions and the necessary tools in the accessory box in your packaging. The process of assembled should not take longer than 15 minutes.