Shipping Area

We offer FREE SHIPPING on all eBike orders for the contiguous 48 states. Your eBike will be shipped from our California warehouse. 

We are currently not shipping to FPOs, APOs, P.O. Boxes, Alaska, Hawaii or any territory or jurisdiction outside of the contiguous United States. 

Canada 

We can ship our Wallke H6 bike to Canada now. You will be charged $400 per bike for shipping. Canada orders will be shipped from California, USA.

Shipping Time

For in-stock order, please allow 1-2 business days to process your order after being placed online. Tracking information will be sent to your email address once an order is shipped. 

For Pre-order item, the shipping month is listed on the product page. We will share the shipping status and pre-order announcements on our blog.

Canada order will experience longer shipping times. The TRK# was prepared in advance while we were waiting for shipping to the Canada. It won't be activated until the goods was scaned by the shipping carrierFedEx.

If this time is exceeded, please contact our customer service at contact us form.

Delivery Times

The package will be delivered around 2-12 business days (except when the product being purchased is a pre-order). 

Items smaller than bikes may ship by DHL/USPS.

    Check the below table to get a delivery estimate for your area. Actual shipping time depends on third party shipping company.

    Regins Estimate Shipping Time (business days)
    Pacific 2-5 
    Rocky Mountains 3-6
    Southwest 5-8
    Northeast 7-10
    Southeast 6-9
    Mideast 5-8

     

    Canada order will experience longer shipping times. There are in some cases delays between the time when a customer is sent the shipping confirmation email and the time when the package is scanned in at a FedEx facility.

    Tracking Information

    When your order has shipped, you will receive an email informing you of your package being shipped along with a tracking number. If for any reason you don't receive this or for more shipping information, please contact us along with  your order number.

    Please note, tracking can take around 24-48 hours to update after dispatch 

    Pick Up From The Warehouse In California

    If you want to pick up the bike directly from our warehouse, you need to contact us to set up a pick-up date and time via email at sales@wallkeebike.com. You can click here to know more about it.

    Refused Shipments – Flat Fee. 

    If you refuse delivery of an order that you asked us to ship to you, we reserve the right to charge a flat fee of $130 to partially cover our shipping costs. We cannot change, intercept, or cancel orders that have already shipped. If you refuse delivery, we will treat your order as a return if it arrives back to us and issue a refund for the purchase price via your original payment method, less $130.

    Will I receive the bike fully assembled?

    The Wallke e-bike will arrive at your doorstep 85% assembled. Unpacking and assembling will take about 10-15 minutes. All you have to do is mount the front wheel and fender, handlebar, seat post, and pedals, and do a thorough check to ensure everything is tight. You will find clear instructions and the necessary tools in the accessory box in your packaging. The process of assembled should not take longer than 15 minutes. 

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