Providing Full Protection for Your Wallke eBike
When purchasing a Wallke eBike, you not only enjoy the 1-year warranty policy (Warranty Policy) that comes with the product, but you can also choose to purchase our 1-year extended warranty card to provide additional protection and maintenance support for your eBike. Whether it's accidental damage, component malfunction, or manufacturing defects, we will offer you the same professional repair service, ensuring that your eBike remains in optimal condition and ready for the road. For extended warranty coverage, maintenance services, usage procedures and other terms, please read: Warranty Policy.
Warranty Coverage
Both the 1-year warranty included with your Wallke eBike and the extended warranty card cover a wide range of issues, including but not limited to:
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Manufacturer's manufacturing defects
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Component failure (e.g., motor, battery, controller, display, etc.)
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Craftsmanship issues
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General maintenance services
If your eBike encounters a problem during the standard or extended warranty period, we will provide:
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Quick response: Submit your maintenance request via official after-sales channels, and we’ll reach out promptly.
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Professional technical support: Our certified maintenance team will ensure reliable and high-quality repair services.
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Genuine replacement parts: We use OEM parts to maintain the safety, performance, and integrity of your eBike.
How to Use the Extended Warranty Card
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The extended warranty starts after the initial 1-year product warranty ends.
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In the event of a malfunction, contact our after-sales service team and provide your extended warranty card information for verification.
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Our team will follow up quickly and assist you with arranging repair services.
Limitations of Use
The standard and extended warranty apply to eBikes used under normal riding conditions. The following are not covered:
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Damage due to misuse, improper maintenance, unauthorized modifications, accidents, or natural disasters.
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Normal wear and tear (e.g., tires, brake pads, chain).
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Cosmetic damage (e.g., scratches, fading).
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The extended warranty is non-transferable and applies only to the original purchaser.
Extended Warranty Cost
The price of your extended warranty card depends on the ebike model selected:
This is a one-time payment made at the time of initial purchase or within 30 days after product delivery.
How to Purchase
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Add the extended warranty card when purchasing your Wallke eBike.
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You may also purchase the extended warranty within 30 days of delivery via your order page.
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For further assistance, please contact our customer service team.
** After 30 days, the option to purchase the extended warranty will no longer be available.
Ride With Peace of Mind
Choose the Wallke eBike Extended Warranty Card and gain up to two years of protection. Whether you're commuting, exploring the trails, or adventuring far from home, extended coverage keeps you riding with confidence.