Your Wallke eBike comes with a 1-year standard warranty that covers key electrical components and manufacturing defects. To ensure your eBike remains reliable over time, you have the option to purchase a 1-year Extended Warranty Card, which provides continuous protection after the original warranty expires.
The Extended Warranty is designed to help you reduce long-term maintenance costs, maintain the performance and safety of your eBike, and enjoy a worry-free riding experience as your mileage increases.
Important Notice:
The Extended Warranty Card must be purchased within 30 days of the delivery date of your eBike.
Once your original 1-year warranty period ends, the Extended Warranty can no longer be purchased.
This prevents situations where warranty is only requested after a problem occurs — a standard and fair practice across the eBike industry.
What the Extended Warranty Covers
Both your standard and extended warranty cover essential functional issues, including:
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Motor malfunctions such as abnormal noise, failure to engage, or power output issues
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Battery issues, including failure to charge or sudden capacity loss beyond normal wear
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Controller, display, and electrical system failures
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Manufacturing and assembly defects affecting performance or safety
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Repair labor, diagnostics, and parts replacement when needed
All repairs under warranty use genuine OEM components, ensuring compatibility, reliability, and performance consistency with your Wallke eBike.
Why the Extended Warranty Matters
As you ride further and the motor and battery age, the likelihood of component fatigue increases. The extended warranty provides:
| Benefit | Explanation |
|---|---|
| Cost Savings | Motor, controller, or battery repair out of warranty can be costly. Extended coverage avoids unexpected expenses. |
| Performance Stability | Ensures that your eBike continues to deliver strong range, torque, and responsiveness. |
| Professional Support | All service is handled by trained Wallke technicians familiar with your specific model. |
| Peace of Mind | Ride more, worry less — ideal for daily commuters, long-distance riders, and heavy-use eBike owners. |
What’s Not Covered
The extended warranty applies to functional failures, not damage caused by external factors. The following are excluded:
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Damage caused by improper use, collision, crash, or water immersion
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Unauthorized repairs, modifications, or third-party parts installation
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Normal consumable wear parts (tires, tubes, brake pads, chains, grips, saddles)
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Cosmetic issues (scratches, fading, normal aging)
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Non-transferable: The warranty remains with the original purchaser only
These conditions are aligned with standard warranty practices across major eBike manufacturers.
When the Extended Warranty Begins
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Your original 1-year standard warranty starts on the day your eBike is delivered.
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Your extended warranty automatically activates the day after the standard warranty expires, ensuring no gap in coverage.
You do not need to set anything up — just keep your warranty card information for future service requests.
How to Purchase
You may purchase the Extended Warranty:
| Time Window | Purchase Method |
|---|---|
| At the time of eBike purchase | Add the Extended Warranty Card to your cart |
| Within 30 days after delivery | Purchase through your order page or by contacting customer support |
After 30 days, the extended warranty cannot be purchased.
This ensures fair use and prevents post-failure warranty claims.
How to Request Service
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Contact Wallke After-Sales Support
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Provide your eBike model, serial number, and (if applicable) extended warranty information
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Our team will perform diagnostic evaluation
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If covered, repair or replacement will be arranged promptly
We are committed to delivering responsive, reliable, and professional support throughout your ownership experience.
Ride With Confidence
Whether you are commuting to work, riding long-distance, or exploring new terrain, the Wallke Extended Warranty ensures your eBike stays in peak condition — so you can ride farther, safer, and with total peace of mind.