Wallke E-bike Warranty
Every Wallke E-bike is covered under our manufacturer's one-year all-inclusive warranty for the original owner against all manufacturing defects. Warranty parts will only be shipped within the continental United States. If you purchased a bike and had it then shipped to another country, parts will only be sent to the country in which the bike was originally sent.
Note: The warranty applies only to original owners and is not transferable.
WHAT ABOUT WARRANTY ON Wallke?
Parts covered by the warranty: frame, forks, stem, handlebars, headset, seat post, saddle, brakes (excluding brake pads), lights, bottom bracket, crankset, pedals, rims, wheel hub, freewheel, cassette, derailleur, shifter, motor, throttle, controller, wiring harness, LCD display (excluding damage due to water), kickstand, reflectors, and hardware. The battery warranty does not include damage from power surges, use of an improper charger, improper maintenance, or other such misuses, normal wear, or water damage.
The warranty does not cover an incorrect assembly, water damage or an improper or negligent use, operation, maintenance contrary to the maintenance instructions of the product (eg. lack of maintenance of the brakes); normal wear and tear; defects inherent to the normal useful life or service life of the product, such as a flat battery that can be replaced by the consumer; damages or defects due to accidents.
Wallke Limited Warranty
This warranty does not include consumables or normal wear and tear parts (tires, tubes, brake pads, cables and housing, grips, chain, spokes).
Can I reconfigure the bike?
Every wallke e-bike is rigorously tested（programed）before leaving the factory, and we guarantee it is a high-quality product. We do not recommend you reprogram it. The warranty does not cover improper or negligent use.
Shipping Damage Claims
IMMEDIATELY inspect your product(s) for damage. Shipping damage must be reported to Wallke Ebikes within 7 days of shipment arrival. we will not accept Shipping Damage Claims later than 7 days from receipt of products.
You are responsible for your own actions while using an electric bike. Wallke Ebike is not responsible/nor liable for any accidents or injuries (whether caused by you or others) that may occur during your use. We recommend contacting your insurance provider to determine if your current insurance policy would cover you in the event of an accident.
Credit Card Chargebacks
If for any reason a credit card chargeback of any amount is an issue on an order and the customer is still in possession of the product(s) within said order, the warranty will be paused until the chargeback is resolved.
What Will We Do to Correct Problems with Your Bike?
If a component is deemed to be defective or damaged without user error we will issue a replacement part, please contact us immediately after shipment arrival. We will assist you in replacing any defective parts. We will replace any parts deemed to have been damaged during shipping.
Please note that for warranty issues, the customer is responsible for the cost of labor to install warrantied components. If the warranty is void for any reason the customer shall bear any repair or replacement costs resulting from vehicle misuse, negligence, or abuse.
What do you need to do?
Step 1 - If your question has to do with your order, please include your order number. Contact Wallke Customer Care team by clicking here.
Step 2 - Visible proof depicting the defect is required. Please attach any relevant videos or photos showing your issue so the specialists can best assist you.
Step 3 - Whatever you need, we’re here to help. Just get in touch, and we’ll try our best to respond within 24 hours.
Note: Wallke will not replace any part without first inspecting photos or videos of the damaged part.
R-E-S-P-E-C-T Find Out What It Means To Us
We pride ourselves in being nothing but respectful, kind, patient, friendly, and all other pleasant terms that could fit in the mix, and it is critical that those things are returned to our team by customers. We understand that often times when you call/email customer support it is because something may have gone wrong or there is an issue (which is the worst!). We also understand that oftentimes these potential issues cause frustration and even sometimes anger, but, we will NOT tolerate rude/vulgar language towards our staff. We will offer a warning if this occurs, after that, we do reserve the right to refuse service, terminate accounts, issue refunds, void warranties, or cancel orders at our sole discretion. If this decision is made it is final and cannot be undone.