WARRANTY

Wallke E-bike Warranty

Every Wallke E-bike is covered under our manufacturer's one year all-inclusive warranty for the original owner against all manufacturing defects.
Note: The warranty applies only to original owners and is not transferable.

 

WHAT ABOUT WARRANTY ON Wallke?

Parts covered by the warranty: frame, forks, stem, handlebars, headset, seat post, saddle, brakes (excluding brake pads), lights, bottom bracket, crank set, pedals, rims, wheel hub, freewheel, cassette, derailleur, shifter, motor, throttle, controller, wiring harness, LCD display (excluding damage due to water), kickstand, reflectors, and hardware. The battery warranty does not include damage from power surges, use an improper charger, improper maintenance or other such misuse, normal wear, or water damage.
The warranty does not cover an incorrect assembly or installation of the product by the user; an improper or negligent use, operation or transformation of the product; a maintenance contrary to the maintenance instructions of the product (eg. lack of maintenance of the brakes); normal wear and tear; defects inherent to the normal useful life or service life of the product, such as a flat battery that can be replaced by the consumer; damages or defects due to accidents.

 

Shipping Damage Claims

IMMEDIATELY inspect your product(s) for damage. Shipping damage must be reported to Wallke Ebikes within 7 days of shipment arrival. we will not accept Shipping Damage Claims later than 7 days from receipt of products.

 

What Will We Do to Correct Problems with Your Bike?

If a component is deemed to be defective or damaged without user error we will issue a replacement part. We will assist you in replacing any defective part. We will replace any parts deemed to have been damaged during shipping.

 

What do you need to do?

Step 1 -   Contact Wallke Customer Care team by clicking here.

Step 2 -  Provide photo, video and other details as requested by Wallke.

Step 3 -  Wallke Customer Care team will reply you asap 

 Note: Wallke will not replace any part without first inspecting photos or video of the damaged part.