Wallke’s bicycle components(accessories) including forks, stem, handlebar, headset, seat post, saddle, brakes, lights, bottom bracket, crank set, pedals, rims, wheel hub, freewheel, cassette, derailleur, shifter, throttle, controller, wiring harness, LCD display, kickstand, reflectors and hardware are warranted to be free from manufacturer defects in materials and/or workmanship for a 5 months period from the date of original purchase. Wear and tear is not covered under warranty.
This warranty does not include consumables or normal wear and tear parts (tires, tubes, brake pads, cables and housing, grips, chain, spokes).
Every wallke ebike is rigorously tested（programed） before leaving the factory, and we guarantee it is a high-quality product. We do not recommend you to reprogram it. The warranty does not cover an improper or negligent use.
IMMEDIATELY inspect your product(s) for damage. Shipping damage must be reported to Wallke Ebikes within 7 days of shipment arrival. we will not accept Shipping Damage Claims later than 7 days from receipt of products.
You are responsible for your own actions while using an electric bike. Wallke Ebike is not responsible/nor liable for any accidents or injuries (whether caused by you or others) that may occur during your use. We recommend contacting your insurance provider to determine if your current insurance policy would cover you in the event of an accident.
If for any reason a credit card chargeback of any amount is issue on an order and the customer is still in possession of the product(s) withing said order, the warranty will be paused until the chargeback is resolved.
If a component is deemed to be defective or damaged without user error we will issue a replacement part, please contact us immediately after shipment arrival. We will assist you in replacing any defective part. We will replace any parts deemed to have been damaged during shipping.
Please note that for warranty issues,the customer is responsible for the cost of labor to install warrantied components. If the warranty is void for any reason the customer shall bear any repair or replacement costs resulting from vehicle misuse, negligence or abuse.
Step 1 - Contact Wallke Customer Care team by clicking here.
Step 2 - Provide photo, video and other details as requested by Wallke.
Step 3 - Wallke Customer Care team will reply you asap
Note: Wallke will not replace any part without first inspecting photos or video of the damaged part.
We pride ourselves in being nothing but respectful, kind, patient, friendly, and all other pleasant terms that could fit in the mix, and it is critical that those things are returned to our team by customers. We understand that often times when you call/email customer support it is because something may have gone wrong or there is an issue (which is the worst!). We also understand that often times these potential issues cause frustration and even sometimes anger, but, we will NOT tolerate rude/vulgar language towards our staff. We will offer a warning if this occurs, after that we do reserve the right to refuse service, terminate accounts, issue refunds, void warranties, or cancel orders at our sole discretion. If this decision is made it is final and cannot be undone.
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