WARRANTY

Wallke E-bike Warranty

Every Wallke E-bike is covered under our manufacturer's one year all-inclusive warranty for the original owner against all manufacturing defects. Warranty parts will only be shipped within the continental United States. If you purchased a bike and had it then shipped to another country, parts will only be sent to the country in which the bike was originally sent. 
Note: The warranty applies only to original owners and is not transferable.

 

WHAT ABOUT WARRANTY ON Wallke?

Parts covered by the warranty: frame, forks, stem, handlebars, headset, seat post, saddle, brakes (excluding brake pads), lights, bottom bracket, crank set, pedals, rims, wheel hub, freewheel, cassette, derailleur, shifter, motor, throttle, controller, wiring harness, LCD display (excluding damage due to water), kickstand, reflectors, and hardware. The battery warranty does not include damage from power surges, use an improper charger, improper maintenance or other such misuse, normal wear, or water damage.
The warranty does not cover an incorrect assembly or installation of the product by the user; an improper or negligent use, operation or transformation of the product; a maintenance contrary to the maintenance instructions of the product (eg. lack of maintenance of the brakes); normal wear and tear; defects inherent to the normal useful life or service life of the product, such as a flat battery that can be replaced by the consumer; damages or defects due to accidents.

Wallke Limited Warranty

Wallke’s bicycle components(accessories) including forks, stem, handlebar, headset, seat post, saddle, brakes, lights, bottom bracket, crank set, pedals, rims, wheel hub, freewheel, cassette, derailleur, shifter, throttle, controller, wiring harness, LCD display, kickstand, reflectors and hardware are warranted to be free from manufacturer defects in materials and/or workmanship for a 5 months period from the date of original purchase. Wear and tear is not covered under warranty. 

This warranty does not include consumables or normal wear and tear parts (tires, tubes, brake pads, cables and housing, grips, chain, spokes).  

Can I reconfigure the bike?

Every wallke ebike is rigorously tested(programed) before leaving the factory, and we guarantee it is a high-quality product. We do not recommend you to reprogram it. The warranty does not cover an improper or negligent use.

Shipping Damage Claims

IMMEDIATELY inspect your product(s) for damage. Shipping damage must be reported to Wallke Ebikes within 7 days of shipment arrival. we will not accept Shipping Damage Claims later than 7 days from receipt of products.

 

Liability Disclaimer

You are responsible for your own actions while using an electric bike. Wallke Ebike is not responsible/nor liable for any accidents or injuries (whether caused by you or others) that may occur during your use. We recommend contacting your insurance provider to determine if your current insurance policy would cover you in the event of an accident.

Credit Card Chargebacks

If for any reason a credit card chargeback of any amount is issue on an order and the customer is still in possession of the product(s) withing said order, the warranty will be paused until the chargeback is resolved.

What Will We Do to Correct Problems with Your Bike?

If a component is deemed to be defective or damaged without user error we will issue a replacement part, please contact us immediately after shipment arrival. We will assist you in replacing any defective part. We will replace any parts deemed to have been damaged during shipping.

Please note that for warranty issues,the customer is responsible for the cost of labor to install warrantied components. 

 

What do you need to do?

Step 1 -   Contact Wallke Customer Care team by clicking here.

Step 2 -  Provide photo, video and other details as requested by Wallke.

Step 3 -  Wallke Customer Care team will reply you asap 

 Note: Wallke will not replace any part without first inspecting photos or video of the damaged part.