RETURN POLICY

Purchased but not shipped (Cancelation):

Once we issued the order, the item will be shipped as soon as possible, you will be charged up to 5% processing fee.

 

Item has been delivered (Unused):

  • the item must be unused, free from dirt, dust, or any fragrances, and in the original packaging and condition that you received it. 

  •  You are responsible for the return shipping fee. 
  •  you will be charged up to 25% restocking fee. The restocking fee will be deducted from your refund.

            

Refunds:

If the bike has been ridden it will not be eligible for return.
Please do not send your purchase back to us until we have authorized the return in writing. To be eligible for a return, we require a receipt or proof of purchase. Please email to sales@wallkeebike.com

Once your return is received and inspected, we will send an email to notify you that we have received your returned item. We will also notify you of the approval or rejection of your refund.  If you are approved, then your refund, exchange or store credit will be processed. For refunds, a credit will automatically be applied to your credit card or original method of payment within a reasonable number of days.