Once we issued the order, the item will be shipped as soon as possible, you will be charged up to 5% processing fee.
The bike has already shipped and you have a tracking number. You will be charged up to 25% restocking fee. The restocking fee will be deducted from your refund. We can't guarantee your order cancellation request will reach the shipping warehouse in time to stop your shipment, so please notify us as early as possible of your cancellation request.
The item must be unused, free from dirt, dust, or any fragrances, and in the original packaging and condition that you received it.
You will be charged up to 25% restocking fee. The restocking fee will be deducted from your refund.
Full-new Returned, Open Box Wallke eBike Return Policy:
Full-new Returned, Open Box Wallke eBike are sold “as is” and are not eligible for return, but are still covered by our standard e-bike warranty.
For the purpose of warranty and returns, you are responsible for providing a new box at your expense if you have discarded the original box in which the product was shipped. PLEASE RETAIN YOUR BIKE BOX even if it has been damaged in shipping.
Accessories are not eligible for return. Wallke only support returns due to quality issues.
Orders Flagged as Fraud
If your order is flagged by our system as a high risk of fraud, we reserve the right to refuse to fulfill and refund your order. If you feel that a refund was made by mistake, please email.
Once your return is received and inspected, we will send an email to notify you that we have received your returned item. We will also notify you of the approval or rejection of your refund. If you are approved, then your refund, exchange or store credit will be processed. For refunds, a credit will automatically be applied to your credit card or original method of payment within a reasonable number of days.
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