$180 discount code: BlackFriday

RETURN POLICY

Purchased but not shipped (Cancelation):

Once we issued the order, the item will be shipped as soon as possible, you will be charged up to 5% processing fee.

      Item has already shipped: 

The bike has already shipped and you have a tracking number. You will be charged up to 25% restocking fee. The restocking fee will be deducted from your refund. We can't guarantee your order cancellation request will reach the shipping warehouse in time to stop your shipment, so please notify us as early as possible of your cancellation request. 

Item has been delivered (Unused):

  • The item must be unused, free from dirt, dust, or any fragrances, and in the original packaging and condition that you received it. 

  •  You are responsible for the return shipping fee. 
  •  You will be charged up to 25% restocking fee. The restocking fee will be deducted from your refund.

  • No returns after 14 days of receiving.

      Used products:

  • We do not offer returns except in EXTREME cases of breakage/malfunction.

      Full-new Returned, Open Box Wallke eBike Return Policy:

    Full-new Returned, Open Box Wallke eBike are sold “as is” and are not eligible for return, but are still covered by   our      standard e-bike warranty. 

      Please aware:

  • If any parts are missing from the returned items (the original packing box is also included), we will charge a fee from the refund as appropriate.
  • We will offer pre-paid label. Customer pays the shipping fee for the Delivery. You must print the return label and paste it on the carton when shipping back returned electric bike.
  • If customer sends the return without consultation with Wallke Service and without the official consent of Wallke EBike, refund will not be issued and the customer will have to pay shipping to get the item returned, or, sacrifice the item.
  • If your approved return passes our inspection, you may receive an exchange, store credit, or a refund.

For the purpose of warranty and returns, you are responsible for providing a new box at your expense if you have discarded the original box in which the product was shipped.  PLEASE RETAIN YOUR BIKE BOX even if it has been damaged in shipping.

       Accessories: 

      Accessories are not eligible for return. Wallke only support returns due to quality issues.            

     Orders Flagged as Fraud

        If your order is flagged by our system as a high risk of fraud, we reserve the right to refuse to fulfill and refund your              order. If you feel that a refund was made by mistake, please email.

Refunds:

If the bike has been ridden it will not be eligible for return.
Please do not send your purchase back to us until we have authorized the return in writing. To be eligible for a return, we require a receipt or proof of purchase. Please email to sales@wallkeebike.com

Once your return is received and inspected, we will send an email to notify you that we have received your returned item. We will also notify you of the approval or rejection of your refund.  If you are approved, then your refund, exchange or store credit will be processed. For refunds, a credit will automatically be applied to your credit card or original method of payment within a reasonable number of days.

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