Product details

Description

Pre-Owned E-Bike Terms & Conditions Statement

Important Notice: Please read carefully. By purchasing this pre-owned e-bike, the buyer fully acknowledges and agrees to the terms and conditions outlined below.


1. Vehicle Condition

This is a pre-owned e-bike, graded based on its overall condition.

Due to its pre-owned nature, the condition of individual components may vary by unit and grade. The e-bike is sold "as-is", and not all components are guaranteed to be fully functional at the time of sale.

The bike may show normal signs of use, including but not limited to scratches, scuffs, paint chips, cosmetic blemishes, or minor dents.

Battery performance, capacity, and riding range may vary depending on prior usage, age, and maintenance history.

Certain components and consumable parts—such as tires, chains, brake pads, cables, grips, drivetrain components, or electronic parts—may require inspection, adjustment, servicing, or replacement after purchase.

No representations or warranties are made regarding remaining lifespan, future performance, or the need for repairs. By purchasing, the buyer acknowledges and accepts the condition and grade of the pre-owned e-bike.

Please refer to the table linked below for detailed condition grades and their corresponding descriptions.

Product photos shown on the product page are for reference only and represent the general model appearance—not the actual condition of the pre-owned unit.
Buyers who wish to view detailed condition photos of the specific pre-owned bike must refer to the Google Sheet 👈️provided in the listing.

➡️Google Sheet


2. “As-Is” Sale & Buyer Acceptance

The bike is sold strictly “as-is.” By purchasing, the buyer acknowledges acceptance of its current pre-owned condition.

The sale is final, and the seller is under no obligation to accept returns, exchanges, or cancellations for any reason.

Buyers understand that pre-owned vehicles carry inherent risks, and the seller is not liable for any future malfunctions, damages, injuries, or accidents arising from use.

By completing this purchase, the buyer waives the right to dispute payment, initiate chargebacks, or request refunds based on the bike’s condition or any subsequent issues.


3. Safety & Maintenance Recommendations

Buyers are strongly encouraged to perform a complete safety inspection before use, including brakes, battery connections, lights, tires, and frame integrity.

Follow all manufacturer instructions and wear proper safety gear, including helmets, gloves, and protective pads.

Comply with local traffic laws at all times when riding on public roads.

Regular maintenance—cleaning, lubrication, brake adjustment, and battery care—is recommended to extend the bike’s lifespan.


4. Disclaimer & Liability

This description is provided for informational purposes only and does not constitute any warranty, express or implied.

The seller is not responsible for any damage, injury, loss, or expense incurred after the sale.

All risks associated with the pre-owned e-bike, including mechanical failure, battery issues, or accidents, are assumed by the buyer.

By purchasing, the buyer acknowledges full understanding of these terms and accepts all responsibility for safe use, maintenance, and operation.


Buyer Agreement

By proceeding with this purchase, the buyer confirms that they have read, understood, and agreed to all terms stated above, including:

  • acknowledgment of the pre-owned condition,

  • acceptance of all risks,

  • waiver of any claims, returns, or payment disputes,

  • and understanding that product page photos are for reference only, with actual condition photos available via the provided Google Sheet.

FAQs

Does the Ebike need to be assembled when it arrives?

Our electric bicycles are 85%-90% pre-assembled. You only need to install the front wheel, handlebars, pedals and some accessories to ride. The installation tools and user manual are included with the vehicle.

Are your electric bicycles waterproof?

All electric system components have basic waterproof performance and can cope with daily light rain riding. However, it is not recommended to use them for a long time in heavy rain or wading environments to prevent damage.

How much riding range can be achieved?

The range varies depending on different models, riding modes (pure electric/assisted), road conditions, wind speed, rider weight and other factors. For a rough range, refer to the data marked on each model, for example, a single battery can reach 40-70 miles, and a dual battery can last longer.

Is the electric system certified?

Our batteries and electronic control systems have passed multiple international certifications such as UL, CE, TUV, etc., and meet safety standards.

How long does it take to ship after purchase?

Normal orders will be shipped within 1-3 working days (except during special events). Delivery time varies by region, usually 3-10 working days.

Are there test rides or stores?

Currently, it is mainly sold directly on the official website, and there are no offline stores. It supports worry-free test rides within 14 days. For specific return and exchange policies, please refer to the after-sales service terms.

Is warranty provided after purchase?

Yes, we provide a 1-year limited warranty for all electric bicycles, covering major electrical systems and structural components.

Can I pay in installments?

Support interest-free installment services such as Klarna and Shop Pay Installments, up to 12 installments.

What if the Ebike fails?

Please refer to the troubleshooting guide in the user manual first. If you cannot solve the problem yourself, you can contact our customer service team. Most problems support remote guidance or provide accessories for repair.

What are the precautions for battery maintenance?

Please avoid storing it for a long time after it is exhausted. It is recommended to charge it at least once a month to keep the battery active even if it is not used for a long time.

How to use the PAS and throttle of an electric vehicle correctly?

The PAS (pedal assist) mode requires pedaling to trigger the motor assistance, and the throttle mode can be accelerated directly by twisting the handlebar with the right hand. It is recommended to switch between them according to actual needs after proficiency in operation.

Can Ebike be ridden in rainy days?

You can ride short distances in light rain, but please avoid heavy rain and waterlogged roads. After use, it should be wiped dry in time to extend the service life.

Does your Ebike support dual battery system?

Yes, some high-end models (such as H9 AWD, X3 Pro Max) are equipped with dual battery systems, which bring longer battery life and stronger power.

What is AWD (dual drive)? What are its advantages?

AWD (All-Wheel Drive) refers to the independent drive of the front and rear dual motors, which can greatly improve the climbing force, stability and the ability to pass through complex terrain, and is suitable for off-road and heavy-load scenarios.

Can Ebike go uphill? How steep a slope can it handle?

Equipped with a powerful dual motor system and high torque output, it can easily handle steep slopes of up to 40° or more (subject to the specific model marking).

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