FAQS

Can you get the X3 pro with the X2 5spoke black rims?
Sorry, it can't.
Since the X3 PRO its motor with our patented technology, Wallke power assist system (W-PAS).W-PAS system dedicated motor is built into the position of the X3 pro rear wheel.
If you're interested in getting the mag wheels,maybe you can consider X2.

 

 Dimensions when the bike is folded?
 The folded Dimensions: 41"*19"*39". It can perfect fit into a suv car.
 The exterior length, width and height of the shipping carton for the bike: 155cm* 30cm*80cm

Will I receive the bike fully assembled?

The Wallke ebike will arrive at your doorstep 85% assembled.
 Unpacking and assembling will take about 10-15 minutes.
All you have to do is mount the front wheel and fender, handlebar, seat post, and pedals, and do a thorough check to ensure everything is tight.
You will find clear instructions and the necessary tools in the accessory box in your packaging. The process of assembled should not take longer than 10 minutes. 

What kind of warranty does Wallke offer?

You can learn about our warranty by clicking here.

How long is shipping?

The orders normally ship in 3-7 business days after receipt of order.
once the order is placed and delivery times will vary depending on where you live. 
About the detail of shipping, You can learn about our warranty by clicking - shipping policy

 

Have a question?

Please contact us.

our Customer Care team email: sales@wallkeebike.com

Our Customer Care are always happy to help.