This is the FAQ page for order-related & general questions. If you have other questions, please just send it to
We accept Paypal and credit card payments, you can choose a method you like during checkout. In some case, your payment could be somehow denied at the checkout by our system in defense against possible credit card fraud. If you met this situation, please click here!
The most common reason for an unsuccessful card payment is that your bank has declined it. Please contact your bank, let them know it is you making this payment. Once they've confirmed this transaction, your next attempt should be successful. If all else fails, you can switch to your other credit/debit card. Besides, If you have a Paypal account, try to pay by PayPal.
The Wallke ebike will arrive at your doorstep 85% assembled. Unpacking and assembling will take about 10-20 minutes. All you have to do is mount the front wheel, handlebar, seat post, and pedals, and do a thorough check to ensure everything is tight. Fenders and rear rack will be preinstalled before packaging. You will find clear instructions and the necessary tools in the accessory box in your packaging. The process of assembled should not take longer than 25 minutes.
Every Wallke E-bike is covered under our manufacturer's one-year all-inclusive warranty for the original owner against all manufacturing defects. You can learn about our warranty by clicking "warranty" page.
Please allow 1-2 business days to process your order after being placed online. Once the order is placed and delivery times will vary depending on where you live. About the detail of shipping, You can learn about our shipping policy by clicking - shipping policy
If you receive a damaged/defective product, please fill in our customer support form to contact us or simply send an email to Please attach any relevant videos or photos showing your issue so the specialists can best assist you.
We reserve the rights to make modifications in the interest of delivering a better product to you. Since our first launch we have made tweaks and refinement to our eBike. We are continuously making improvement to the bike as we move towards production, so the bike you received might be slightly different but only better.
No. All the models of Wallke ebikes comply with the specifications of the US law and you do not need a license to ride it.
The #SN is on the underside pf a bottom bracket or the frame head tube.

Be sure to write down the serial number of your electric bike. We suggest registering your bike with bike index or 529 Garage.

Two keys are supplied to unlock and lock the battery. Each set of keys are unique. Please keep your key and its spare in a safe place. We don't have copy keys for sold eBike.
Yes, we do. Please send your customisation requests to, we will give you our quote. Thank you.
We are available to assist you Monday - Saturday. All emails are returned within 24 hours. If this is a weekend, we will get back to you on Monday.

If for some reason you didn't receive our reply email within 48 hours, please kindly check your spam folder.

An Error code on the LCD display often indicates an electric component issue. This is almost always the result of a poor connection. First check all of the connections.

If the problem persists, please contact us for guidance.

Yes, we have a setting for you to switch between these two options: Display on Hover and Display on Click.
No. You likely cannot bring the battery. Airlines have strict safety limits for the size battery you can bring on a plane.
IP65. All of our waterproof wires & connectors are strictly according to the CE Rohs ISO9001 Waterproof IP65 regulations.
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