1-year Extended Warranty Card

$174.90 USD

Electric bike models: H9AWD 40Ah

H9AWD 40Ah
H9AWD 60Ah
H9AWD 62Ah
H9AWD 82Ah
H7 (Single Motor) 40Ah
H7 AWD(Dual Motor) 60Ah
X3 Pro MAX 44Ah
X3 MAX

Product variants

Pairs well with

Product details

Description

Providing Full Protection for Your Wallke eBike

When purchasing a Wallke eBike, you not only enjoy the 1-year warranty policy (Warranty Policy) that comes with the product, but you can also choose to purchase our 1-year extended warranty card to provide additional protection and maintenance support for your eBike. Whether it's accidental damage, component malfunction, or manufacturing defects, we will offer you the same professional repair service, ensuring that your eBike remains in optimal condition and ready for the road. For extended warranty coverage, maintenance services, usage procedures and other terms, please read: Warranty Policy.

Warranty Coverage

Both the 1-year warranty included with your Wallke eBike and the extended warranty card cover a wide range of issues, including but not limited to:

Manufacturer's manufacturing defects
Component failure (e.g., motor, battery, controller, display, etc.)
Craftsmanship issues
General maintenance services

If your eBike encounters a problem during the standard or extended warranty period, we will provide:

Quick response: Submit your maintenance request via official after-sales channels, and we’ll reach out promptly.
Professional technical support: Our certified maintenance team will ensure reliable and high-quality repair services.
Genuine replacement parts: We use OEM parts to maintain the safety, performance, and integrity of your eBike.

How to Use the Extended Warranty Card

The extended warranty starts after the initial 1-year product warranty ends.
In the event of a malfunction, contact our after-sales service team and provide your extended warranty card information for verification.
Our team will follow up quickly and assist you with arranging repair services.

Limitations of Use

The standard and extended warranty apply to eBikes used under normal riding conditions. The following are not covered:

Damage due to misuse, improper maintenance, unauthorized modifications, accidents, or natural disasters.
Normal wear and tear (e.g., tires, brake pads, chain).
Cosmetic damage (e.g., scratches, fading).
The extended warranty is non-transferable and applies only to the original purchaser.

Extended Warranty Cost

The price of your extended warranty card depends on the ebike model selected:

This is a one-time payment made at the time of initial purchase or within 30 days after product delivery.

How to Purchase

Add the extended warranty card when purchasing your Wallke eBike.
You may also purchase the extended warranty within 30 days of delivery via your order page.
For further assistance, please contact our customer service team.

** After 30 days, the option to purchase the extended warranty will no longer be available.

Ride With Peace of Mind

Choose the Wallke eBike Extended Warranty Card and gain up to two years of protection. Whether you're commuting, exploring the trails, or adventuring far from home, extended coverage keeps you riding with confidence.

FAQs

Does the Ebike need to be assembled when it arrives?

Our electric bicycles are 85%-90% pre-assembled. You only need to install the front wheel, handlebars, pedals and some accessories to ride. The installation tools and user manual are included with the vehicle.

Are your electric bicycles waterproof?

All electric system components have basic waterproof performance and can cope with daily light rain riding. However, it is not recommended to use them for a long time in heavy rain or wading environments to prevent damage.

How much riding range can be achieved?

The range varies depending on different models, riding modes (pure electric/assisted), road conditions, wind speed, rider weight and other factors. For a rough range, refer to the data marked on each model, for example, a single battery can reach 40-70 miles, and a dual battery can last longer.

Is the electric system certified?

Our batteries and electronic control systems have passed multiple international certifications such as UL, CE, TUV, etc., and meet safety standards.

How long does it take to ship after purchase?

Normal orders will be shipped within 1-3 working days (except during special events). Delivery time varies by region, usually 3-10 working days.

Are there test rides or stores?

Currently, it is mainly sold directly on the official website, and there are no offline stores. It supports worry-free test rides within 14 days. For specific return and exchange policies, please refer to the after-sales service terms.

Is warranty provided after purchase?

Yes, we provide a 1-year limited warranty for all electric bicycles, covering major electrical systems and structural components.

Can I pay in installments?

Support interest-free installment services such as Klarna and Shop Pay Installments, up to 12 installments.

What if the Ebike fails?

Please refer to the troubleshooting guide in the user manual first. If you cannot solve the problem yourself, you can contact our customer service team. Most problems support remote guidance or provide accessories for repair.

What are the precautions for battery maintenance?

Please avoid storing it for a long time after it is exhausted. It is recommended to charge it at least once a month to keep the battery active even if it is not used for a long time.

How to use the PAS and throttle of an electric vehicle correctly?

The PAS (pedal assist) mode requires pedaling to trigger the motor assistance, and the throttle mode can be accelerated directly by twisting the handlebar with the right hand. It is recommended to switch between them according to actual needs after proficiency in operation.

Can Ebike be ridden in rainy days?

You can ride short distances in light rain, but please avoid heavy rain and waterlogged roads. After use, it should be wiped dry in time to extend the service life.

Does your Ebike support dual battery system?

Yes, some high-end models (such as H9 AWD, X3 Pro Max) are equipped with dual battery systems, which bring longer battery life and stronger power.

What is AWD (dual drive)? What are its advantages?

AWD (All-Wheel Drive) refers to the independent drive of the front and rear dual motors, which can greatly improve the climbing force, stability and the ability to pass through complex terrain, and is suitable for off-road and heavy-load scenarios.

Can Ebike go uphill? How steep a slope can it handle?

Equipped with a powerful dual motor system and high torque output, it can easily handle steep slopes of up to 40° or more (subject to the specific model marking).