Why my Credit Card order was rejected?

September 28, 2021

credit card payment

When you attempted to purchase your ebike by credit card, it's possible to see your credit card refused to send the money. our system will guard against possible credit card fraud to ensure that the transaction between us was protected by the law. 

Why the payment failed?

Reason: R0000:High risk

Our system are quick to mark this order as high risk when overdrafts run a little over the limit.

Reason: Cross-border transactions 

As it is global village now, people may work or travel in another country. We were worrying someone else may use your paypal to make the transaction as the payment information in your order is not consistent with the information in your bank.

Note: Please turn off your VPN while placing the order.

How to fix this issue?

Please spoke to the bank and let them know about the purchase so that it doesn't get declined.

  • Please switch to your other credit/debit cards.
  • If you have a PayPal account, it's a good idea to pay by Paypal
  • If you do not have a PayPal account, please choose PayPal still at the checkout page & click the complete order button. Then you'll be directed to a page with access to both PayPal and Debit/Credit card payment (for the latter option, you don't have to register for PayPal).

If the problem persists, we recommend you contacting us for guidance. 

Kind Regards,

Wallke eBike Team 




Also in News

Pre-order Shipping Update: Oct-12
Pre-order Shipping Update: Oct-12

October 12, 2021

Read More

Over 100+ vessels in LA port now
Over 100+ vessels in LA port now

October 04, 2021

Read More

Our Way of Saying Thanks - Military Discount
Our Way of Saying Thanks - Military Discount

September 24, 2021

Did you know that we offer a Military Discount ?

Read More