Contact Information

Full Name *

Phone number *

Email *

Product Information

Product Category *

Order Number *

Purchase Channel *

After-sales service is only provided to customers who purchase through the official website

Order Time *

Proof of Purchase *

Upload your receipt or invoice

Supported format: JPG, JPEG, PNG, GIF, SVG.

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Allows for a maximum file size of 30MB

Return & Warranty Type

After-sales category *

Product Return
Warranty Service

Return Reason *

Detail reason *

Upload return photos *

Upload package pictures and delivery receipts

Supported: JPG, JPEG, PNG, PDF, WEBP, MP4, GIF, SVG, ZIP.

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Allows for a maximum file size of 30MB

Is your Ebike still under warranty? *

Yes, within warranty period
No, out of warranty
Not sure / Please help me check

Warranty Issue Description *

Detailed description *

Upload and submit warranty pictures and information *

Please upload detailed pictures of the faulty parts

Supported: JPG, JPEG, PNG, WEBP, SVG, GIF, ZIP.

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Allows for a maximum file size of 30MB(multiple pictures)

Upload product failure video *

Choose file or drag here

Supported: MOV, MP4, GIF, M4V, ZIP.

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Allows for a maximum file size of 30MB

Shipping Address

Warranty product shipping address

Address *

Address 2

Unit #, Apt # or Suite #

City *

State *

Postal Code / ZIP *

Country *

By submitting this form, you confirm that you have read and agree to WALLKE’s Return Policy, Warranty Policy, and Shipping Policy.

We’d Love Your Feedback

To help us improve your experience, please take a moment to answer these quick questions:

Other, please specify *

2. Please rate the following aspects (1–5 stars)

Aspects list *	1 star	2 star	3 star	4 star	5 star
Customer service response & resolution	97089-matrix-1-0-0	97089-matrix-1-0-1	97089-matrix-1-0-2	97089-matrix-1-0-3	97089-matrix-1-0-4
Website shopping experience	97089-matrix-1-1-0	97089-matrix-1-1-1	97089-matrix-1-1-2	97089-matrix-1-1-3	97089-matrix-1-1-4
Shipping speed	97089-matrix-1-2-0	97089-matrix-1-2-1	97089-matrix-1-2-2	97089-matrix-1-2-3	97089-matrix-1-2-4
Packaging protection	97089-matrix-1-3-0	97089-matrix-1-3-1	97089-matrix-1-3-2	97089-matrix-1-3-3	97089-matrix-1-3-4
Overall product quality	97089-matrix-1-4-0	97089-matrix-1-4-1	97089-matrix-1-4-2	97089-matrix-1-4-3	97089-matrix-1-4-4
Climbing performance	97089-matrix-1-5-0	97089-matrix-1-5-1	97089-matrix-1-5-2	97089-matrix-1-5-3	97089-matrix-1-5-4
Battery life	97089-matrix-1-6-0	97089-matrix-1-6-1	97089-matrix-1-6-2	97089-matrix-1-6-3	97089-matrix-1-6-4
Load capacity	97089-matrix-1-7-0	97089-matrix-1-7-1	97089-matrix-1-7-2	97089-matrix-1-7-3	97089-matrix-1-7-4
Suspension comfort	97089-matrix-1-8-0	97089-matrix-1-8-1	97089-matrix-1-8-2	97089-matrix-1-8-3	97089-matrix-1-8-4
Visual design	97089-matrix-1-9-0	97089-matrix-1-9-1	97089-matrix-1-9-2	97089-matrix-1-9-3	97089-matrix-1-9-4

3. While waiting for after-sales support, what are your main concerns?（Multiple Selection） *

Is the process efficient and smooth?
Are the next steps clearly explained (e.g. return or repair instructions)?
Will someone follow up with me directly and promptly?
Professionalism and communication of the support team
Will my issue be fully resolved?
Is the process transparent and trackable?
Other: __________

Other, please specify *

7. If you consider buying from WALLKE again, what should we improve first?（Multiple Selection） *

Product quality and reliability
After-sales efficiency and service attitude
Clearer user guidance and instructions
Shipping protection and delivery experience
Pricing strategy and promotions
Other

Other, please specify *

8. Any other thoughts or suggestions regarding our products, service, or your experience so far? *

Thank you for your request!

We’ve received your return or warranty request and our team will review it shortly.

You’ll hear from us within 1–2 business days with the next steps.

Thank you for your request!

We’ve received your return or warranty request and our team will review it shortly.

You’ll hear from us within 1–2 business days with the next steps.

Return & Warranty Request

Contact Information

Product Information

Return & Warranty Type

Shipping Address

We’d Love Your Feedback

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