Why did the payment fail?

June 17, 2021

Why did the payment fail?

When you attempted to purchase your ebike, it's possible to see your credit card refused to send the money. 

How to fix this issue?

  • If you have a PayPal account, it's a good idea to pay by Paypal
  • If you do not have a PayPal account, please choose PayPal still at the checkout page and click the complete order button. Then you'll be directed to a page with access to both PayPal and Debit/Credit card payment (for the latter option, you don't have to register for PayPal).
  • Switch to your other credit/debit card.

If the problem persists, we recommend you contacting us for guidance. 

Kind Regards,

Wallke eBike Team